File #: 25-0044   
Type: Contract Status: Agenda Ready
In control: City Council
On agenda: 1/13/2025
Title: Use of a Cooperative Contract for a Four-Year Initial Term, with Six One-Year Renewal Options for a Customer Engagement Portal Solution for the Department of Innovation and Technology (Citywide) This contract will allow the purchase of i3 Verticals software to replace the City’s current utility customer portal, which is inadequate for current and future functionality requirements. This solution will provide customers with services available today such as viewing their monthly bills, making payments, and setting up SurePay. Enhanced functionality will include access to their Smart Meter usage data and outage information, getting outage notifications, the ability to schedule move-ins/move-outs and request new services, and transfers, as well as get help with energy and water conservation. The Department of Innovation and Technology, the Business Services Department, and Procurement Services recommend authorizing the purchase using the City of Phoenix cooperative contract with Milesto...
Attachments: 1. Council Report
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Title

Use of a Cooperative Contract for a Four-Year Initial Term, with Six One-Year Renewal Options for a Customer Engagement Portal Solution for the Department of Innovation and Technology (Citywide)

 

This contract will allow the purchase of i3 Verticals software to replace the City’s current utility customer portal, which is inadequate for current and future functionality requirements. This solution will provide customers with services available  today such as viewing their monthly bills, making payments, and setting up SurePay.  Enhanced functionality will include access to their Smart Meter usage data and outage information, getting outage notifications, the ability to schedule move-ins/move-outs and request new services, and transfers, as well as get help with energy and water conservation.

 

The Department of Innovation and Technology, the Business Services Department, and Procurement Services recommend authorizing the purchase using the City of Phoenix cooperative contract with Milestone LLC at $1,569,000 for Years 1 and 2, and $278,000 annually for software licensing for Years 3 through 10.