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Title:
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Contract Amendment and Value Increase to purchase an Aspect Hosted SMS/Interactive Text Response Subscription, Mobile Web Solution, and Text-to-Speech Licensing for the Business Services Department and Municipal as requested by the Information Technology Department (Citywide)
The Text Response subscription will allow citizens to text for information relating to utility accounts and/or court cases. Outbound text campaigns can be leveraged for notifications and other opt-in type engagements such as the ABC Program and reminders.
The Mobile Web solution will allow seamless transition from SMS/Text to web applications for automated transactions such as payments.
The Text to Speech licensing will enhance the automated Interactive Voice Response (IVR) services currently offered by the Court, including more natural voice-back responses to citizen requests.
The Information Technology Department and Purchasing recommend authorizing the purchase with Norstan Communications, Inc., dba Bl...
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